"A passion
for learning systems"
Mary Morahan
Position: Senior Competency Development Consultant
Office: Denver, Colorado
Email:
mary@pilko.com
Phone: (303) 816-9674
Fax: (303) 816-0017
Biography
As the instigator, manager and guru behind Pilko’s new EHS
competency development program, Mary Morahan is passionate about her
case-driven approach to teaching. “I would never lecture to people,” she says. “I would much rather give them tools and help
them solve problems for themselves in a way that’s non-threatening. My real joy
is ‘Holy Cow, they got it!’”
Mary knows how to apply the theoretical side of learning to the
practical side of business with extraordinary results. Mary’s keen insights
into how people learn, how to apply that theory to the workplace, and how to
increase productivity while respecting individuals’ skills and knowledge have
helped to revamp and revitalize training and development activities for clients
worldwide. The program she is developing at Pilko includes process
mapping; auditor training for EHS management systems; root cause analysis
training; and EHS leadership competency evaluation and development.
“Our programs have almost no
lecture,” Mary says. “They are practicums built on case studies, where people
learn by doing. When you walk out of an auditor training class, for example,
you’ve actually done an audit of a fictitious
company or business unit that relates to your own company. And when you go
through the various modules of an EHS leadership development class, everything
you do relates to your own work experience.”
Mary’s love
of teaching goes back to her first job teaching math to 7th and 8th graders, a job she took on three days’ notice. It soon became evident that
teaching would not put her three children through college, so Mary went back to
school herself: She taught school in the morning, studied for her MBA in
Finance in the afternoon, and went to classes at night – all while raising
three children.
Before she
even finished graduate school, Mary was solving economic problems at Getty
Trading and Transportation. When Getty became Texaco, Mary created the pipeline
company’s first geographical information system and then moved on to crude-oil
trading, a job made more intense by the first Persian Gulf War going on at the
time.
In 1991, Texaco created a training department
and tapped Mary to head it. “I looked around and saw how much potential there
was to improve safety training,” she says. “There were times that a subject-matter
expert stood in front of a class and read, which bored participants out of their
minds. I knew there had to be a better way.” And she found it.
For the next ten years, Mary led Texaco’s
EHS training and employee development efforts, first as training and development manager, and then as manager of all of Texaco’s
domestic and international EHS learning projects. For the last six years of her
career, she worked internationally to bring her hands-on, scenario-based
methods to the field. “The tough sell was the mid-level managers and
supervisors who were averse to trying something new,” she says. “The first time
we ran our training program on an offshore platform in Angola, the manager didn’t even bother
to show up. By the last day, he was on the phone to the other platforms saying
‘You gotta see this!’ The thing is, are you just putting together a procedure
to cover your butt for the government, or do you actually want to change the
way people do their jobs?”
Mary is an ardent advocate of the
Pilko approach to transforming its clients’ approach to EHS governance– and she’s
also our “secret weapon” in making sure that the systems we help develop work
effectively.
When not helping clients run their
businesses more profitably, Mary enjoys camping and hiking in the Colorado
Rockies with her husband (they’ve been tracking ghost railroads since their
kids learned to walk) and watching momma and baby elk amble past her window. The
Morahan offspring include an electrical engineer daughter with patents in
electronic medicine, another daughter who works for the US Developmental
Bicycling Team (“the Lance Armstrong wannabes”), and a son who carries on the
Morahan training tradition with Frontier Airlines.
Skills
Development Projects for Pilko
-
Root
cause analysis & leadership development: The first program Mary built
at Pilko was a Root Cause Analysis Competency Development workshop for a
private energy company. The class was so successful it has been expanded to a
12-module series on developing leadership skills. “I am building this course
around EHS, because this should be core to any business activity,” Mary says,
“but the skills translate to all management issues.” The course is constructed
in 3-hour case-driven modules that interweave course material with the
attendee’s own work experience. “For example, we’ll have a module on how to set
expectations,” Mary says. “What expectations does your boss have of you? What
competencies are you expected to have? Are you action driven? What is your
focus on EHS? What is your business acumen? And then, what do you expect of
people who report to you? Now go out and communicate it to them! Set the
expectations. They have a chance to do that before the next module, which is ‘How
to give effective feedback.’”
-
Process
mapping: Mary helped both two energy companies map their business processes,
identify roles and required competencies, weed out “infernal loops” and
superfluous activities, and streamline operations. One project was undertaken
to help the company operate more efficiently, while the other was carried out to
integrate two companies merging: Mary compared the process maps of both
companies to identify best practices and rationalize staffing.
-
Auditor
training: Mary customized these courses for several clients’ EHS
management systems. The courses build the skills of internal auditors
responsible for management system assessment. Mary explains: “So the system states:
‘We investigate incidents.’ What does this entail – are you really doing it? With
what rigor? Are you getting to root causes? What about the leadership component
– are leaders walking the talk? What examples do you have? I scoff at managers
who brag about starting every meeting talking about safety, and then say in the
next breath, ‘Ok that’s it for safety, let’s get on to the real business.’”
Prior Work
Experience
-
Overhauled EHS training activities at Texaco,
resulting in a 50% decrease in employee time spent in training. The key to this
step-change was Mary’s “Getting to 90” philosophy – you remember 90% of what
you do, but only 50% of what you see and hear. Under Mary’s direction, the
traditional classroom became a learning lab (often on the job) where employees
demonstrated skills they already knew and practiced the new skills they needed
to know. The passing grade was 100% – because it is the safety question you can’t
answer that causes the next incident.
-
Managed and led training and learning projects
for Texaco in the US and in the People’s Republic of China, Indonesia,
Angola, Nigeria, and Kazakhstan. The leadership and
management-system skills Mary provided helped reduce the need for expatriate
support in overseas locations.
-
Coached numerous executives and senior managers
to improve their presentation skills and convey the value of active learning in
the evolution of corporate culture. The approach emphasizes the ways in which
effective management of learning can positively impact a company’s bottom line.
-
Managed move of Tungush Village in Kazakhstan. Working under the
auspices of the United Nations, Mary oversaw the move of one thousand villagers
from a rural village to an urban setting in only five months, without incident.
Villagers were provided assistance with job placement, education and training,
school enrollment for children, and other governmental assistance.
-
Developed and managed the first geographical
information system for Texaco Trading and Transportation, which is still in use
to improve market and financial analysis for pipeline and trucking projects.
Awards & Publications
-
Multiple Texaco Individual Outstanding
Contributor awards for her work in EHS training and learning systems.
-
Volunteer of the Year, Mile High United Way.
-
Texaco
Goodwill Ambassador for the visit of Pope John Paul II to Kazakhstan.
Education and certifications
-
B.A., Communications, Mathematics and Education,
Gustavus Adolphus College,
St. Peter, Minnesota, 1966-1970
-
M.B.A., Finance, University of Colorado,
Denver, Colorado, 1980-1983