Jun 2021


Grey Papers

Shift Organizations that Provide a Competitive Advantage

Operational Excellence

Throughout my career, I have heard: “If those shift teams would just perform better, then we would be safer, more reliable, and make more money.” However, the performance of these shift teams are reflecting the leadership of the site and, in many cases, are revealing the lack of understanding on the part of the above-shift leaders of the dynamics that drive shift teams and maximize their performance. This paper discusses culture and how leadership can strengthen the shift teams to become a competitive advantage.
— James Rhame