Operational Excellence

Powerful, proprietary
8ight Drivers^® tool

Our broad capabilities are enhanced by our 8ight Drivers^® methodology, which provides critical information across eight facets of an organization: governance, leadership, behaviors and culture, systems and standards, competency, resources and allocation, risk management practices and external factors.

8ight Drivers^® enables Pilko to identify and fix blind spots, prioritize leverage points, implement proven strategies and best practices, mitigate loss and unlock hidden value.

Highlights of our operational services

Operational & EHS Risks

Management systems
Process safety
Risk management processes
Risk workshops
Crisis management
Product stewardship

Organizational Capability

Leadership/executive coaching
Workforce capability to deliver desired results
Knowledge management and retention
Employee management processes and practices
Performance-based and collaborative culture

Capital Project Operational Readiness

Alignment workshops
Commissioning, startup and integration of new facilities
Reliability & maintainability integration
Project management discipline & execution

Turnaround Operational Readiness

Turnaround management best practices
Turnaround excellence key performance metrics
Turnaround planning and execution
Turnaround productivity
Turnaround real time cost tracking & reporting

Maintenance & Reliability Best Practices

Reliability centered design
Asset utilization metrics
High reliability organizational (HRO) culture
Root cause analysis
Preventative maintenance
Predictive maintenance
Asset integrity
Alarm management
Bad actors and a programmatic approach to continuous improvement
Equipment strategies

Joint Venture Governance

Leadership assessment, development and succession planning
Evaluation of JV and shareholders’ cultures
Protocol for BOD engagement and communications

Value Enhancement

Sell, shutdown and capex assessment
Mechanical integrity assessment
Cultural evaluation and improvement
BOD education
Optimization during restructuring
Optimization during downturns

”The Pilko team that supported us had decades of relevant experience in leading and managing refinery and chemical plants. Utilizing the Pilko 8IGHT DRIVERS® methodology, they did a great job of assisting the executive team in determining key priorities needed to lead the organization forward on improving safety and business performance.“

Doreen Cole

Former EVP, Downstream, Cenovus

”Pilko has been my go-to firm for more than a decade whenever I felt the need to bring in outside expertise to help assess and achieve safe and reliable operations. I have used them and recommended them to others in challenging situations, and they have consistently delivered. “

Pete Cella

Director of Inter Pipeline, Previously Director of Aramco, and CEO of CPChem

”Their work on several high-profile global assignments for us has been well designed and flawlessly executed. We consider them trusted advisors for Operational/EHS risks.“

US-based Energy Company

Vice President, Downstream Global Portfolio Projects

”They don’t always say what you want to hear. You give the bad news as well as the good news…But they have real expertise and are one of the best-end-to-end providers.“

US-based Energy Company

Vice President

”45+ years of service is a reflection of the profound impact that you and your team have had on our industry. The countless lives saved, and prosperity protected is your legacy. “

Mark Lashier

CEO, Phillips 66

”Pilko’s expertise with regard to Operations Excellence and organizational culture was instrumental in providing us a valuable assessment that showed us both what we were doing well and where we could improve. “

Todd Denton

SVP, HSE and Projects, P66

”Pilko’s team rapidly assessed the major liabilities for our legacy North American plants. Pilko brought a high level of credibility, competency, accountability, and thoroughness to the project, eclipsing the efforts of previous consultants. I will always turn to Pilko when I need brutal honestly and pragmatic solutions to unknown risks.“

Curtis Shelast

Executive Vice President and General Manager (Retired), Bakelite Synthetics

”Pilko played a key role for us in the preparation of our operations excellence management system. The quality of the resulting system is in large part testimony to the valuable guidance and insight that Pilko provided.“

Major Refining Company

Senior Vice President

”Pilko’s strategic approach, industry-experienced advisor team, and influence on leadership was highly impactful in driving positive change that enabled the successful transformation of safety culture. I highly recommend Pilko to lead any client through a journey to transform their safety performance to world class leadership. “

Mark Cluff

President, Global Operations, WR Grace and Former Corporate Officer & VP, Safety and Operational Excellence, Williams

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